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Shipping & Returns

Shipping Policy

This policy explains how orders are shipped and delivered by Crystalis.

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1. Mainland UK Shipping We proudly offer complimentary standard shipping across Mainland UK. Our collections are securely packaged and dispatched to ensure they arrive in pristine condition.

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2. Delivery Time Standard delivery typically takes 3–5 business days. High-end, fragile, or oversized items may occasionally require specialized transit, which will be explicitly noted on the product page.

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3. Processing Orders are processed and prepared within 1–3 business days. Please note that processing does not take place on weekends or UK bank holidays.

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4. Tracking Once your order is dispatched, a tracking number and carrier details will be sent directly to your email so you can monitor your delivery in real time.

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5. Failed Deliveries & Addresses Please ensure your shipping address is accurate at checkout. Crystalis is not responsible for items undelivered due to incorrect or incomplete address details provided by the customer.

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Return & Exchange Policy

At Crystalis, we want you to be completely delighted with your curation. If an item is not quite right, we are here to assist you.

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1. Refund Method In compliance with UK consumer regulations, refunds will be issued directly to your original method of payment once the return is inspected and approved.

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2. Return Window We offer a strict 14-day return window from the date you receive your item.

3. Eligibility & Condition

  • Items must be completely unused, unaltered, and returned in their original packaging with all protective wrapping intact.

  • Due to their delicate nature, handcrafted ceramics, wood bases, and linen shades must be packed securely to prevent damage during transit.

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4. Damaged or Incorrect Items If your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery. We will arrange a priority replacement or full refund at no additional cost to you.

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5. Contact & Support For all shipping queries or to initiate a return, please contact our concierge team at: contact: crystalishomeshop@gmail.com

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